General Questions
How long does a grooming session usually take?
A full groom typically takes between 2 to 3 hours, depending on your dog’s breed, coat condition, and temperament. I always work at your dog’s pace to ensure they remain relaxed throughout.
What is included in a full groom?
My full groom includes a luxury bath with natural shampoos, a professional blow dry, thorough brushing, nail trimming, ear cleaning, and a bespoke haircut styled to your preference.
Can you cater for nervous or anxious dogs?
Absolutely. As a one-to-one salon, I provide a quiet, distraction-free environment. I specialize in gentle handling and building trust, making it ideal for dogs that find busy salons overwhelming.
How often should my dog be groomed?
For most breeds, I recommend a professional groom every 4 to 6 weeks. This helps maintain coat health, prevents uncomfortable matting, and keeps your dog looking and feeling their best.
What do I need to bring for my dog's appointment?
Just your dog on a lead! If they have any specific medicated shampoos prescribed by a vet, please bring those along. It’s also helpful to have a quick chat about your styling preferences when you arrive.
Should I brush my dog between professional grooms?
Yes, regular home brushing is vital for long-coated or curly breeds. It prevents painful mats and keeps the coat manageable. I’m happy to give you tips on the best brushes for your dog’s hair type.
Pricing & Payments
How much does grooming cost?
Prices vary based on the size of your dog and the service required. For example, a small breed bath and brush starts at a different rate than a full groom for a larger breed. Please contact me for a quote tailored to your pet.
What factors affect the final grooming price?
The final cost depends on the breed, size, coat type, and condition. Dogs with significant matting or difficult temperaments may require extra time and care, which can occasionally incur a small additional fee.
What is your cancellation policy?
I kindly ask for at least 48 hours' notice if you need to cancel or reschedule. This allows me to offer the slot to another dog. Late cancellations or no-shows may incur a fee or require a deposit for future bookings.
What payment methods do you accept?
I accept both cash and card payments on the day of the appointment, but prefer cash. I aim to make the payment process as simple and convenient as possible for you.